Microsoft Teams Calling:
As hybrid and remote work models become the norm, having a reliable, integrated business communication system is essential. SPN Co Teams Calling lets you use Microsoft Teams for business calls and messaging. This not only simplifies communication but also significantly reduces costs by eliminating the need for on premise phone systems.
What is Microsoft Teams Calling? Teams calling allows users to make and receive calls externally directly from Microsoft Teams. This integration centralises all communication needs into one platform, enabling better collaboration and productivity.
Unified Communications with Microsoft Teams
Streamline Your Communication Channels
Microsoft Teams Calling brings together video conferencing, audio calling, and instant messaging within Microsoft Teams. This feature helps to create a robust business collaboration hub that meets all of your communication needs in one place.
Save Costs
By replacing traditional on-premise PBX hardware with Teams, businesses can achieve significant cost savings. MS Teams eliminates the need for expensive hardware and maintenance, streamlining your operational expenses.
Advanced Features
With Teams Calling, you gain access to advanced PBX features such as Auto Attendant, Call Queue, Music on Hold, and more. These features enhance your business communication, providing a professional and efficient calling experience.
Flexible working
Teams Calling is designed to support the evolving needs of modern workplaces, making it ideal for flexible working teams. Your team can work remotely, in a hybrid model, or in the office. Microsoft Teams ensures that everyone stays connected and collaborates effectively.
How Microsoft Teams Phones Work
Quick &
Easy Setup
Connecting to Teams is straightforward and fast. Our team will consult with you and ensure your requirements are correct from the beginning. Our automated platform will then setup your Microsoft phone environment within just a few minutes, eliminating the risk of human errors. This ease of setup ensures minimal disruption to your business operations.
Scalability for All Business Sizes
Teams Calling is scalable, making it suitable for businesses of all sizes. Whether you're a small startup or a large enterprise, our solution adapts to your needs, allowing you to scale up or down as required.
Leverage Your Existing Microsoft 365 License
Teams Calling integrates seamlessly with your current Microsoft Office 365 license. This means you can implement Teams calling without needing additional software, making the transition smooth and cost-effective.
Key Features of Teams Calling
BYO Numbers
Microsoft Teams Calling allows you to bring your existing phone numbers over to Microsoft Teams. This means you can maintain your current contact information, ensuring continuity and convenience.
Flexible Calling Plans
We offer a variety of calling plans to suit different business needs. Whether you require extensive international calling or just local services, our flexible plans ensure you get the best value.
Certified Teams Hardware
We make our devices for all-day comfort and top performance. They have built-in ringers, are easy to manage, and have high-quality audio.
Microsoft Teams Features
Auto Attendants
Create a menu that enables callers to easily navigate and transfer to the right department or individual.
Cloud Call Queues
Manage call queues effectively with custom greetings and music on hold. Ensure your customers are attended to promptly with the next available agent.
Music on Hold
Provide a professional touch with customisable on-hold music, enhancing the caller's experience during wait times.
Call Answer/Initiate
Answer inbound calls with a touch and make outbound calls effortlessly by dialling the number or selecting a name from your contacts.
Call Forwarding Options
Set up forwarding rules to ensure you never miss a call, regardless of your location.
Group Call Pickup and Forwarding
Share incoming calls with colleagues, allowing them to answer calls when you're unavailable. Customise notification settings for a seamless experience.
Transfers and Call Parking
Transfer calls smoothly to another team member or park calls with a unique code for later retrieval.
Voicemail and Voicemail Transcription
Receive voicemails in your mailbox and enjoy transcription features for easy message review.
Secondary Ringer and Distinctive Ring Alerts
Set up secondary devices to ring along with your primary device and choose different ringtones
Shared Line Appearance and Busy on Busy
Share phone lines among team members and manage incoming calls efficiently, even when you're on another call.
Call Blocking and Common Area Phones
Block unwanted calls and set up phones in common areas like lobbies or conference rooms, making them accessible to multiple users.
Licensing for Microsoft Teams Calling
You will need specific Microsoft 365 licenses to enable Microsoft Direct Calling. Whilst this can feel overwhelming, our Microsoft 365 specialists are with you every step of the way and can assist you to ensure you have the right licences:
User License | Direct Routing License |
|---|---|
E5 | Included |
E3 | Phone System Add-On |
E1 | Phone System Add-On |
Business Basic | Business Voice (ex Calling Plan) |
Business Standard | Business Voice (ex Calling Plan) |
Business Premium | Business Voice (ex Calling Plan) |
Why Choose Microsoft Teams Calling?
Integration: Microsoft Teams Calling seamlessly integrates with Microsoft Teams, making it easy to transition and communicate without interruptions. It provides a standardised solution for collaboration, phone, and planning for your business.
Microsoft Teams Pricing
A Cost-Effective Solution that reduces your upfront and ongoing communication costs by eliminating the need for traditional PBX systems.
Enhanced Productivity
By centralising communication channels, Microsoft Teams Calling enhances productivity and collaboration within your team.
Support For Hybrid Work
Microsoft Teams Calling supports the flexibility of remote and hybrid work models, ensuring your team stays connected regardless of their location.
Business nbn® Integration
SPN Co delivers business grade nbn network plans, ensuring better call quality for your business.
Frequently Asked Questions
What are the primary differences in each of the solutions and when would I choose one over the other?
Each solution has distinct strengths. Choose Cloud PBX for a full-featured telephony system with advanced call management. Opt for SIP Voice if you want to enhance an existing system with internet-based calling. Select 3CX for a comprehensive software-based PBX with robust features, including CRM integration and video conferencing. Microsoft Teams is ideal for businesses prioritising collaboration, offering integrated messaging and calling within a unified platform. If you are still unsure, our friendly team will be able to help guide you to the right solution!
When should I choose Microsoft Teams over Cloud PBX?
Select Microsoft Teams if your business prioritises collaboration and already uses Microsoft 365. Choosing Teams will seamlessly provide the extra benefits of its integrated messaging, video, and calling features alongside collaborative tools
How does Microsoft Teams stack up against 3CX for communications?
Microsoft Teams excels in team collaboration and integrates basic calling features, while 3CX offers a more robust telephony-focused solution with advanced PBX capabilities.
Is Microsoft Teams suitable for businesses using SIP Voice?
Yes, Microsoft Teams can integrate with SIP Voice, enhancing its calling functionality and providing a unified communication solution for businesses using existing systems.
How does Microsoft Teams Calling reduce costs?
Microsoft Teams Calling replaces traditional PBX hardware, saving money on expensive on-premise equipment and reducing both initial and ongoing costs.
Can I use my existing phone numbers with Microsoft Teams Calling?
Microsoft Teams Calling lets you use your current phone numbers in Teams for easy and seamless communication.
Is Microsoft Teams Calling suitable for small businesses?
Absolutely. Microsoft Teams Calling is scalable and adaptable, making it suitable for businesses of all sizes, including small businesses.
What features does Microsoft Teams Calling offer?
Microsoft Teams Calling has advanced features like Auto Attendant, Call Queue, Music on Hold, Voicemail, Call Forwarding, and more for users.
How quickly can I set up Microsoft Teams Calling?
With our automated platform, you can set up Microsoft Teams Calling in just a few minutes, ensuring minimal disruption to your operations.
Do I need a specific Microsoft 365 license for Microsoft Teams Calling?
To use Microsoft Teams Calling, you need specific Microsoft 365 licenses. These include E5, E3 with Phone System add-on, and Business Voice for Business Basic, Standard, and Premium plans.
What hardware does Microsoft recommend for Microsoft Teams Calling?
We recommend certified Teams hardware designed for optimal performance, including features like built-in ringers, high-quality audio, and all-day comfort.
What other services do SPN Co Offer?
We offer multiple types of internet plans in Australia for businesses of all sizes, our nbn® packages cover everything from low cost high speed solutions to nbn® Enterprise Ethernet, our team can help you connect to the nbn plan that’s right for you. We also offer mobile services and sim only plans on the Telstra Wholesale Mobile Network, plans including both 4G and 5G mobile solutions. Ask our team to do a nbn® check and share with you our latest nbn® deals!
Ready To Enhance Your Business Telephones?
Microsoft Teams Calling is a new solution that helps businesses use Microsoft Teams for all their communication needs. By integrating PSTN calling directly into Teams, Microsoft Teams Calling centralises all communication needs, enhancing productivity and collaboration while reducing costs. Microsoft Teams Calling is a great solution for businesses that want to improve their communication.
In summary, it’s easy to set up, can grow with your business, and works well for hybrid work models.