Elevate Your Business: 3CX Voice Solutions with SPN Co
Staying ahead with a flexible, reliable, and cost-effective voice system is crucial. SPN Co’s 3CX Hosted Voice solution offers a comprehensive, cloud-based phone system that integrates seamlessly with your business operations. Whether as a standalone solution or bundled with a Business nbn connection. 3CX provides the tools you need for uninterrupted voice capabilities, supported by 4G and 5G backup services on the Telstra Wholesale Mobile network.
What is a 3CX hosted solution?
Why Choose SPN Co's 3CX Hosted Voice?
Seamless integration with Business nbn
Our 3CX solution can be bundled with a Business nbn network plan, ensuring your communication systems are always running at peak performance.
Uninterrupted Voice Capabilities
To ensure that your business never misses a beat, we provide 4G and 5G sim only plans on the Telstra Wholesale Mobile network. This ensures that your business is uninterrupted.
Cost-Effective and Scalable
3CX is designed to grow with your business. With no need for expensive on-premise hardware, you can scale your communication systems up or down as needed, keeping costs manageable.
Key Features of 3CX IP PBX Hosted Voice Solution
Whilst the below features and licenses of 3CX can feel overwhelming, SPN Co is your partner in hosted voice, we can help you select the best 3CX solution for your business contact us for a free assessment
SMB Free
Up to 4 Users
Next-gen phone system
SIP Trunks (Call capability is charged)
WFH: remote-enable teams
Live Chat
Team Messaging
WhatsApp
Video Conferencing
Holiday & Business Hours Routing
3CX Talk Links
Mobile & Desktop Apps
Ring Group & Welcome Message
Max 3 Desk phones
PRO
Unlimited users, priced per number of required simultaneous calls
ALL 3CX SMB Features Plus:
Option to install on premise or self-host
Dedicated installation
Call Recording
CRM Integration
Hot Desking
Microsoft 365 Integration
SMS & MMS
ENTERPRISE
Unlimited users, priced per number of required simultaneous calls
ALL 3CX PRO Features Plus:
Custom IP Phone Logo
MS Teams
Skill-based Routing
Start/Stop Call Recording
AI Call Transcription and summary
Advanced Call Management
3CX phone system software offers a wide range of call management features, including Auto Attendant, Call Queues, and Call Routing. These features ensure that calls are handled efficiently, improving customer satisfaction and staff productivity.
CRM Integration
Integrate 3CX with major CRMs like Salesforce, Microsoft Dynamics, HubSpot and HotDoc. This integration allows for call journaling, new customer record creation, and seamless call logging, enhancing your customer relationship management.
Live Chat and Social Media Integration
Manage communications from multiple channels, including live chat from your website, Facebook Messenger, and WhatsApp, directly from the 3CX interface. This centralisation helps your team respond promptly and consistently to customer inquiries.
Call Flow DesignerEnhance Customer Service
The 3CX Call Flow Designer is a user-friendly, visual app that allows you to create strategic call flows and voice applications. Examples include call routing based on customer authentication, automatic outbound dialler, callback scheduler, credit card authentication, phone orders, surveys, and automated ‘Text to Speech’ & ‘Speech to Text’ in 120 languages.
Licensing OptionsFlexible Licensing to Suit Your Needs
User License | Users | Features |
|---|---|---|
3CX Free | Up to 10 | Core PBX features, video conferencing, live chat, WhatsApp integration |
3CX SMB/Dedicated Pro | Up to 20 | SIP trunk, multi-level IVR, call queues, CRM integration, call/chat reporting |
Dedicated Enterprise | 20+ Users | Skill based routing, failover, call recording control, corporate branding |
3CX software licensing has various options to fit different business sizes and needs. From the free version supporting up to 10 users to dedicated PRO or Enterprise subscriptions, 3CX ensures you get the features and capabilities that match your requirements.
Advanced Features and Integrations
Unified Communications
Combine voice, video, live chat, and messaging into one cohesive platform, streamlining your communication processes.
Remote and Hybrid Work Support
3CX supports remote and hybrid work environments, ensuring that your team can stay connected and productive regardless of their location.
Peripheral Hardware Support
Support for conference room phones, door phones, paging, and intercoms, as well as headsets and other peripherals, ensures that you have all the necessary tools for effective communication.
Implementing 3CXEasy Setup and Management
Cloud or On-Premise Hosting
Choose between cloud hosting, private cloud, or on-premise installation based on your business needs. Cloud hosting by 3CX is ideal for businesses with up to 120 users, offering cost savings and reduced administrative overhead.
Comprehensive Site Survey
A thorough site survey ensures that your network and office environment are ready, with considerations for existing phone lines, network infrastructure, and internet connectivity.
4G and 5G Backup Services
Business Continuity: SPN Co provides business mobile services through the Telstra Wholesale Mobile network, ensuring that your voice capabilities remain uninterrupted in the event of a primary internet network outage.
Frequently Asked Questions
What are the primary differences in each of the solutions and when would I choose one over the other?
Each solution has distinct strengths. Choose Cloud PBX for a full-featured telephony system with advanced call management. Opt for SIP Voice if you want to enhance an existing system with internet-based calling. Select 3CX for a comprehensive software-based PBX with robust features, including CRM integration and video conferencing. Microsoft Teams is ideal for businesses prioritising collaboration, offering integrated messaging and calling within a unified platform. If you are still unsure, our friendly team will be able to help guide you to the right solution!
When would I choose 3CX over Cloud PBX?
Choose 3CX if you need a software-based PBX that integrates with CRM systems, offers robust call management features, and supports video conferencing, ideal for businesses seeking a unified communication platform.
Why might 3CX be a better fit than SIP Voice?
3CX is preferable if you require a comprehensive communication system that combines voice, video, and chat, rather than just enhancing an existing phone setup with SIP Voice.
How does 3CX compare with Microsoft Teams for calling?
3CX provides a more extensive PBX experience with advanced telephony features, while Microsoft Teams focuses more on collaboration with integrated basic calling functions.
What is the 3CX Hosted Voice solution?
3CX Hosted Voice is a cloud-based PBX system that integrates various communication channels, including voice, video, and live chat, into one platform. It can be acquired as a standalone solution or bundled with SPN Co’s Business nbn services.
Can I use 3CX with my existing phone numbers?
Yes, 3CX allows you to port your existing phone numbers, ensuring continuity and convenience for your business communications.
What are the licensing options for 3CX?
3CX offers flexible licensing options, including a free version for up to 10 users, SMB/PRO for up to 20 users, and Dedicated Enterprise licenses for larger businesses.
Do you provide phones and plans with your Hosted Voice solution?
Yes, SPN Co offers a range of compatible phones and plans to complement the 3CX Hosted Voice solution. We provide end-to-end services, ensuring you have the right hardware and service plans to meet your business communication needs.
Can 3CX be hosted on-premise?
Yes, 3CX can be hosted on-premise, in the cloud, or in a private cloud, depending on your business needs and preferences.
Does SPN Co Cloud Voice integrate with CRM systems?
Yes, 3CX integrates with major CRMs like Salesforce, Microsoft Dynamics, and Hubspot, enhancing customer relationship management.
Is 3CX suitable for remote and hybrid work models?
Absolutely. 3CX supports remote and hybrid work environments, ensuring your team stays connected and productive regardless of their location.
What additional hardware is supported by 3CX?
3CX supports a variety of peripheral hardware, including conference room phones, door phones, paging systems, intercoms, and headsets.
What internet plans does SPN Co offer?
SPN Co offers a variety of internet plans, including nbn TC-4 (asymmetrical) for general business use and nbn Enterprise Ethernet for higher, symmetrical speeds. Ask our team to do a nbn check on your address to see which nbn packages are best for you based upon your business needs and budget.
Cost effective productivity and collaboration for your business!
SPN Co’s Hosted Voice solution offers a comprehensive, flexible, and cost-effective communication system designed to meet the needs of modern businesses. With seamless network integration on Business nbn services and the added security of 4G and 5G backup, 3CX ensures uninterrupted, high-quality voice capabilities. Whether you need a standalone solution or a bundled package, SPN Co provides the expertise and support to elevate your business communications to the next level. Ask our team about 3CX pricing today!