Elevate Your Business: 3CX Voice Solutions with SPN Co

Staying ahead with a flexible, reliable, and cost-effective voice system is crucial. SPN Co’s 3CX Hosted Voice solution offers a comprehensive, cloud-based phone system that integrates seamlessly with your business operations. Whether as a standalone solution or bundled with a Business nbn connection. 3CX provides the tools you need for uninterrupted voice capabilities, supported by 4G and 5G backup services on the Telstra Wholesale Mobile network.

What is a 3CX hosted solution?

Why Choose SPN Co's 3CX Hosted Voice?

Seamless integration with Business nbn

Our 3CX solution can be bundled with a Business nbn network plan, ensuring your communication systems are always running at peak performance.

Uninterrupted Voice Capabilities

To ensure that your business never misses a beat, we provide 4G and 5G sim only plans on the Telstra Wholesale Mobile network. This ensures that your business is uninterrupted.

Cost-Effective and Scalable

3CX is designed to grow with your business. With no need for expensive on-premise hardware, you can scale your communication systems up or down as needed, keeping costs manageable.

Key Features of 3CX IP PBX Hosted Voice Solution

Whilst the below features and licenses of 3CX can feel overwhelming, SPN Co is your partner in hosted voice, we can help you select the best 3CX solution for your business contact us for a free assessment

3CX Lite

Up to 10 Users
Next-gen phone system
WFH: remote-enable teams
Messaging / Chat
Video Conferencing
Holiday & Business Hours Routing
3CX Talk Links
Mobile & Desktop Apps
IVR / Auto Attendant
Call Queues & Welcome Message
SMS and Virtual Mobile Numbers

3CX Pro

Unlimited users, priced per number of required simultaneous calls
ALL 3CX Lite Features Plus:
Dedicated instance securely hosted in our private cloud
Option to install on premise
Intercom / Paging / PA Announcements
Live Website Chat
WhatsApp and Facebook Integration
Company Wide Phone Book / Directory
Custom music on hold
Call Recording
Advanced Call Reporting
CRM Integration
Hot Desking
Microsoft 365 Integration
Google Workspace Integration
Teams Integration and presence sync
Integrated Fax server and Fax to Email
Voicemail Transcription

3CX Enterprise

Unlimited users, priced per number of required simultaneous calls
ALL 3CX PRO Features Plus:
Custom IP Phone Logo
Skill-based Routing
Start/Stop Call Recording
AI Call Transcription and summary
AI Sentiment Analysis

Advanced Call Management

3CX phone system software offers a wide range of call management features, including Auto Attendant, Call Queues, and Call Routing. These features ensure that calls are handled efficiently, improving customer satisfaction and staff productivity.

CRM Integration

Integrate 3CX with major CRMs like Salesforce, Microsoft Dynamics, HubSpot and HotDoc. This integration allows for call journaling, new customer record creation, and seamless call logging, enhancing your customer relationship management.

Live Chat and Social Media Integration

Manage communications from multiple channels, including live chat from your website, Facebook Messenger, and WhatsApp, directly from the 3CX interface. This centralisation helps your team respond promptly and consistently to customer inquiries.

Call Flow DesignerEnhance Customer Service

The 3CX Call Flow Designer is a user-friendly, visual app that allows you to create strategic call flows and voice applications. Examples include call routing based on customer authentication, automatic outbound dialler, callback scheduler, credit card authentication, phone orders, surveys, and automated ‘Text to Speech’ & ‘Speech to Text’ in 120 languages.

Licensing OptionsFlexible Licensing to Suit Your Needs

User License
Users
Features
3CX Lite
Up to 10 Users
Perfect for small teams or startups. Includes all the essentials for smart, streamlined business communication: next-gen phone system, remote work support, mobile & desktop apps, 3CX Talk links, video conferencing, instant messaging, SMS and virtual mobile numbers, IVR/auto attendant, call queues, welcome messages, holiday and business hours routing.
3CX Pro
Unlimited Users (billed by number of calls)
Built for growing businesses that need more control and integration. Everything in 3CX Lite, plus: dedicated instance securely hosted in our private cloud, or the option to install on-prem; CRM integration; website live chat; Facebook & WhatsApp integration; hot desking; call recording & advanced reports; custom hold music; company-wide directory; fax to email; Microsoft 365, Google Workspace & Teams integration with presence sync; voicemail transcription; intercom/paging system.
3CX Enterprise
Unlimited Users (billed by number of calls)
Designed for businesses that need full-scale, intelligent call management. Everything in 3CX Pro, plus: skill-based call routing, start/stop recording controls, custom IP phone branding, AI-powered call transcription and summary, and live sentiment analysis.

3CX software licensing has various options to fit different business sizes and needs. From the free version supporting up to 10 users to dedicated PRO or Enterprise subscriptions, 3CX ensures you get the features and capabilities that match your requirements.

Advanced Features and Integrations

Unified Communications

Combine voice, video, live chat, and messaging into one cohesive platform, streamlining your communication processes.

Remote and Hybrid Work Support

3CX supports remote and hybrid work environments, ensuring that your team can stay connected and productive regardless of their location.

Peripheral Hardware Support

Support for conference room phones, door phones, paging, and intercoms, as well as headsets and other peripherals, ensures that you have all the necessary tools for effective communication.

Implementing 3CXEasy Setup and Management

Cloud or On-Premise Hosting

Choose between cloud hosting, private cloud, or on-premise installation based on your business needs. Cloud hosting by 3CX is ideal for businesses with up to 120 users, offering cost savings and reduced administrative overhead.

Comprehensive Site Survey

A thorough site survey ensures that your network and office environment are ready, with considerations for existing phone lines, network infrastructure, and internet connectivity.

4G and 5G Backup Services

Business Continuity: SPN Co provides business mobile services through the Telstra Wholesale Mobile network, ensuring that your voice capabilities remain uninterrupted in the event of a primary internet network outage.

Frequently Asked Questions

Each solution has distinct strengths. Choose Cloud PBX for a full-featured telephony system with advanced call management. Opt for SIP Voice if you want to enhance an existing system with internet-based calling. Select 3CX for a comprehensive software-based PBX with robust features, including CRM integration and video conferencing. Microsoft Teams is ideal for businesses prioritising collaboration, offering integrated messaging and calling within a unified platform.  If you are still unsure, our friendly team will be able to help guide you to the right solution!

Choose 3CX if you need a software-based PBX that integrates with CRM systems, offers robust call management features, and supports video conferencing, ideal for businesses seeking a unified communication platform.

3CX is preferable if you require a comprehensive communication system that combines voice, video, and chat, rather than just enhancing an existing phone setup with SIP Voice.

3CX provides a more extensive PBX experience with advanced telephony features, while Microsoft Teams focuses more on collaboration with integrated basic calling functions.

3CX Hosted Voice is a cloud-based PBX system that integrates various communication channels, including voice, video, and live chat, into one platform. It can be acquired as a standalone solution or bundled with SPN Co’s Business nbn services.

Yes, 3CX allows you to port your existing phone numbers, ensuring continuity and convenience for your business communications.

3CX offers flexible licensing options for growing teams and established businesses. Including 3CX Lite, 3CX Pro and 3CX Enterprise. Our team can help you in identifying the correct licensing option for your business.

Yes, SPN Co offers a range of compatible phones and plans to complement the 3CX Hosted Voice solution. We provide end-to-end services, ensuring you have the right hardware and service plans to meet your business communication needs.

Yes, 3CX can be hosted on-premise, in the cloud, or in a private cloud, depending on your business needs and preferences.

Yes, 3CX integrates with major CRMs like Salesforce, Microsoft Dynamics, and Hubspot, enhancing customer relationship management.

Absolutely. 3CX supports remote and hybrid work environments, ensuring your team stays connected and productive regardless of their location.

3CX supports a variety of peripheral hardware, including conference room phones, door phones, paging systems, intercoms, and headsets.

SPN Co offers a variety of internet plans, including nbn TC-4 (asymmetrical) for general business use and nbn Enterprise Ethernet for higher, symmetrical speeds. Ask our team to do a nbn check on your address to see which nbn packages are best for you based upon your business needs and budget.

Cost effective productivity and collaboration for your business!

SPN Co’s Hosted Voice solution offers a comprehensive, flexible, and cost-effective communication system designed to meet the needs of modern businesses. With seamless network integration on Business nbn services and the added security of 4G and 5G backup, 3CX ensures uninterrupted, high-quality voice capabilities. Whether you need a standalone solution or a bundled package, SPN Co provides the expertise and support to elevate your business communications to the next level. Ask our team about 3CX pricing today!